Privacy Policy

1. Introduction

Filoosy Information Technology ("Filoosy", "we", "our", "us"), registered in the Kingdom of Bahrain (CR No. 111367-08), operates as a licensed e-payment gateway and payment service provider. We are committed to protecting the privacy and security of all personal data we collect and process.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.filoosy.net) and payment services.

2. Information We Collect

We may collect the following types of information:

• Personal identification: Full name, CPR number (Bahrain national ID), date of birth
• Contact information: Email address, phone number, physical address
• Payment information: Card details (processed securely — we do not store raw card numbers; all card data is tokenized in accordance with PCI DSS standards)
• Business information: Company name, CR number, bank account details (for merchants)
• Technical data: IP address, browser type, device information, cookies, usage data

3. How We Use Your Information

• To process and settle payment transactions
• To verify your identity and prevent fraud
• To comply with legal and regulatory obligations under the laws of the Kingdom of Bahrain and CBB regulations
• To communicate with you about your account and our services
• To improve our platform and services
• To send you relevant service updates (not marketing without consent)

4. Data Storage and Security

• All data is stored on secure, encrypted servers
• Card data is tokenized — raw card numbers are never stored on Filoosy servers
• We are PCI DSS compliant
• Transaction records are retained for a minimum of 10 years in accordance with CBB requirements
• We implement physical, technical, and administrative safeguards to protect your data

5. Data Sharing

We do not sell your personal data. We may share data with:

• Banks and card networks to process transactions
• Regulatory authorities (CBB, NBR) when legally required
• Fraud prevention and risk management partners
• Technology service providers under strict confidentiality agreements

6. Your Rights

Under Bahrain's Personal Data Protection Law, you have the right to:

• Access your personal data held by Filoosy
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to certain types of data processing

To exercise any of these rights, contact us at info@filoosy.net.

7. Cookies

We use cookies to improve your experience on our website. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: